IMPLEMENTATION & INTEGRATION

The Infrastructure Behind MatterApex

MatterApex brings matter management into one connected environment, combining file intake, conflict checks, court deadlines, witness management, depositions, evidence review, and case strength assessments. We configure the solution around your firm, integrate it with your environment, and provide the ongoing support needed to keep everything working effectively.

Setup Support

Built around your firm, systems, and workflows.

Our one-time setup service establishes the foundation for MatterApex and your selected legal technology solutions. We work with your team to understand your business, users, environment, and requirements before planning, configuring, and connecting the technology.

Pricing is tailored to the scope and complexity of each implementation.

Multi-IT System
Integration Support

Support that scales with your firm.

Choose the level of ongoing coverage that fits your team, from standard business-hours support to extended coverage and enterprise-level partnership.

Tiered Legal Tech Support Offerings (Ongoing Monthly Support)

    
          Feature / Service

            Professional Core
    
            Professional 
Plus
          
            Professional Premier
            
          Positioning
          Standard operational continuity for solo practitioners & small firms
          Priority coverage & proactive management for mid-size or growing firms
          Dedicated, white-glove, SLA-backed partnership for enterprise firms
        
          Support Hours
          Standard Business Hours
8 AM – 6 PM EST
          Extended Hours
7 AM – 9 PM EST
          24/7/365 Global Coverage
        
          Channels
          Email, Web Portal
          Phone, Email, Live Chat
          Dedicated Direct Line, Slack/Teams Channel
        
          Target P1 Response Time
          < 4 Business Hours
          < 1 Hour
          < 15 Minutes
Guaranteed SLA
        
          User Onboarding & Training
          Self-serve Knowledge Base & Videos
          Guided Group Onboarding Sessions
          Tailored Onboarding & Custom Designed Training
        
          System Health & Maintenance
          Standard Patch Updates
          Quarterly System Optimization Reviews
          Monthly Health Checks & Custom Admin Management
        
          Account Management
          Pooled Support Queue
          Assigned Support Representative
          Dedicated Technical Account Manager (TAM)
        
          Data & Security Audits
          Standard Compliance Docs
          Annual Security & Access Review Support
          Quarterly Audit Log Reviews & SOC 2/ISO Alignment
        
        Professional Core
        
Positioning
          Standard operational continuity for solo practitioners & small firms
        
Support Hours
          Standard Business Hours, 8 AM – 6 PM EST
        
Channels
          Email, Web Portal
        
Target P1 Response Time
          < 4 Business Hours
        
User Onboarding & Training
          Self-serve Knowledge Base & Videos
        
System Health & Maintenance
          Standard Patch Updates
        
Account Management
          Pooled Support Queue
        
Data & Security Audits
          Standard Compliance Docs
        
        Professional Plus
        
Positioning
          Priority coverage & proactive management for mid-size or growing firms
        
Support Hours
          Extended Hours, 7 AM – 9 PM EST
        
Channels
          Phone, Email, Live Chat
        
Target P1 Response Time
          < 1 Hour
        
User Onboarding & Training
          Guided Group Onboarding Sessions
        
System Health & Maintenance
          Quarterly System Optimization Reviews
        
Account Management
          Assigned Support Representative
        
Data & Security Audits
          Annual Security & Access Review Support
        
        Professional Premium
        
Positioning
          Dedicated, white-glove, SLA-backed partnership for enterprise firms
        
Support Hours
          24/7/365 Global Coverage
        
Channels
          Dedicated Direct Line, Slack/Teams Channel
        
Target P1 Response Time
          < 15 Minutes, Guaranteed SLA
        
User Onboarding & Training
          Tailored Onboarding & Custom Designed Training
        
System Health & Maintenance
          Monthly Health Checks & Custom Admin Management
        
Account Management
          Dedicated Technical Account Manager (TAM)
        
Data & Security Audits
          Quarterly Audit Log Reviews & SOC 2/ISO Alignment

Feature / Service	Professional Core	Professional Plus	Professional Premier
Positioning	Standard operational continuity for solo practitioners & small firms	Priority coverage & proactive management for mid-size or growing firms	Dedicated, white-glove, SLA-backed partnership for enterprise firms
Support Hours	Standard Business Hours 8 AM – 6 PM EST	Extended Hours 7 AM – 9 PM EST	24/7/365 Global Coverage
Channels	Email, Web Portal	Phone, Email, Live Chat	Dedicated Direct Line, Slack/Teams Channel
Target P1 Response Time	< 4 Business Hours	< 1 Hour	< 15 Minutes Guaranteed SLA
User Onboarding & Training	Self-serve Knowledge Base & Videos	Guided Group Onboarding Sessions	Tailored Onboarding & Custom Designed Training
System Health & Maintenance	Standard Patch Updates	Quarterly System Optimization Reviews	Monthly Health Checks & Custom Admin Management
Account Management	Pooled Support Queue	Assigned Support Representative	Dedicated Technical Account Manager (TAM)
Data & Security Audits	Standard Compliance Docs	Annual Security & Access Review Support	Quarterly Audit Log Reviews & SOC 2/ISO Alignment